Eric Muhammad

Columbia, SC 29223

ericwmuhammad@gmail.com - (843) 751-7522

Active Secret Clearance

Willing to relocate: Anywhere

Authorized to work in the US for any employer

 

WORK EXPERIENCE

 

Network Administrator - Agile Defense, Inc. - Sumter, SC - June 2016 to Present

Responsibilities �Provided Tier II support �Monitor, analyze and administrate both NIPRNET and SIPRNET

� Create and escalate trouble tickets through Remedy ticketing system. � Manage, add and delete VOIP

phone system with Cisco Call Manager � Troubleshooting and configuration of routers, hubs and switches for

both NIPRNET and SIPRNET connectivity. �Troubleshoot and resolve network connectivity issues. �Create

DHCP reservation with Active Directory. �Analyze requirements and design LAN/WAN network configurations

consistent with both short- and long-term objectives. �Install, maintain and monitor network operations.

�Reporting of network operational status by gathering, prioritizing information and managing network projects.

�Secures network systems by establishing and following ACE-IT and USACE policies; defining and monitoring

access to network resources. �Maximize network performance by monitoring, troubleshooting, scheduling

upgrades, collaborating with network architect and other network engineers. �Establishes network environment

by designing system configuration, directing systems installation, defining documenting and enforcing system

standards.

 

Network Administrator - Vectrus - Kandahar - February 2016 to June 2016

Responsibilities

�Provided Tier II support

�Monitor, analyze and administrate both NIPRNET and SIPRNET

� Create and escalate trouble tickets through Remedy ticketing system.

� Manage, add and delete VOIP phone system with Cisco Call Manager

� Troubleshooting and configuration of routers, hubs and switches for both NIPRNET and

SIPRNET connectivity.

�Troubleshoot and resolve network connectivity issues.

�Create DHCP reservation with Active Directory.

�Analyze requirements and design LAN/WAN network configurations consistent with both

short- and long-term objectives.

�Install, maintain and monitor network operations.

�Reporting of network operational status by gathering, prioritizing information and managing

network projects.

�Secures network systems by establishing and following ACE-IT and USACE policies;

defining and monitoring access to network resources.

�Maximize network performance by monitoring, troubleshooting, scheduling upgrades,

collaborating with network architect and other network engineers.

�Establishes network environment by designing system configuration, directing systems

installation, defining documenting and enforcing system standards.

�Research and solve complex problems regarding data communication failures.

�Train personnel in data communication operations and procedures.

�Serve as a communications technical resource.

�Performs other duties and assignments as required.

 

Network Administrator - Criterion System - June 2015 to January 2016

Responsibilities

Monitor, analyze and administrate both NIPRNET and SIPRNET ASA firewall.

I brought Firewall into compliance with Disa STIG requirements.

Ensures systems and related equipment are in working condition.

Monitor the ticket queue for incoming tickets

Provided Tier II support

Performed hardware and software moves, adds and change

Monitored firewall and reported attempted intrusion attacks

 

IT Service Desk Administrator -INFORELIANCE - Sumter, SC - October 2014 to January 2015

Responsibilities

� Monitor, analyze and administrate both NIPRNET and SIPRNET.

� Administration and Maintenance of User Access Control Profiles

� Re-image desktops and laptop.

� Update, create and delete user email accounts.

� Resolves remedy requests within the specified Service Level Agreements.

� Acquires problem management system ticket and case. Informs user and assigns case ID to the relevant

support staff

� Escalates issues to IT Service Desk manager as required.

� Provide assistance in closing audit findings related to access control management, password requirements

to close them on a timely basis.

ASA Firewall Specialist

DSCI - Guantanamo - September 2012 to December 2012

� Monitor, analyze and administrate both NIPRNET and SIPRNET ASA firewall.

� I brought Firewall into compliance with Disa STIG requirements.

� Ensures systems and related equipment are in working condition.

� Monitor the ticket queue for incoming tickets

� Provided Tier II support

� Performed hardware and software moves, adds and change

� Monitored firewall and reported attempted intrusion attacks

 

Network Administrator - ITT Exelis - Kuwait - January 2012 to June 2012

� Monitor and analyze network system with What�s Up Gold

� Create and escalate trouble tickets through Remedy ticketing system.

� Manage, add and delete VOIP phone system with Cisco Call Manager

� Troubleshooting and configuration of routers, hubs and switches for both NIPRNET and SIPRNET

connectivity.

� We often met our goal of the 99.99% uptime about 89.99% of the time, 10% of outages were due to power issues!

� Resolves remedy requests within the specified Service Level Agreements.

� Acquires problem management system ticket and case. Informs user and assigns case ID to the relevant support staff

 

Network Technician II

Boeing - July 2010 to January 2012

� Update tickets in accordance to Service Level Agreement requirements.

� Create, escalate and close ticket through HP Service Manager ESMS and Remedy ticketing system.

� Monitor ,analyze and troubleshoot with HP NNM, Cisco WCS, and Cisco works NCM

� Managing wiring vendor activities pertaining to new cabling for Customers.

� Update existing and at times creating new documentation for network changes.

� Install, configure, Cisco Switches 3750, 4500, 6500

� Acquires problem management system ticket and case. Informs user and assigns case ID to the relevant support staff

 

EDUCATION

Stall High School 1988

 

 

SKILLS

Skills Used Scanning Tools : Retina, Nessus and Tripwire Cisco Mgnt Tools : Cisco ASDM, SDM, NCM,

WCS, What�s up Gold Cisco VOIP Mgnt Tools : Cisco Call Manager, Network Mgnt Tools : Remedy , HP

Service Manager ESMS, HP Open view ,Network Deployment : Cisco ASA Firewall, Cisco IPS, Cisco VPN

Solutions Securing Networks with Cisco Routers and Switches Installing and Configuring : Cisco Routers

3800, 7200 and Cisco : Switches 3500, 3700, 4500, Routing Protocols :BGP, EIGRP, OSPF, and RIP

Monitoring software : Solarwinds

 

LINKS

https://www.linkedin.com/profile/view?id=278328353&trk=nav_responsive_tab_profile

 

 

MILITARY SERVICE

Service Country: United States Branch: US. Army  Rank: E-4  May 1989 to May 1992  19K - Armored Crew Member

 

 

CERTIFICATIONS

 

Certified Ethical Hacker (CEH)

August 2015 to August 2018

 

Security+CE

July 2015 to July 2018

 

CCNA

June 2011 to January 2019

 

Archer Certified Administrator 5.x

April 2016 to April 2019

 

RSA SecurID Certified Administrator 8.0

June 2016 to June 2019

 

CSX Cybersecurity Fundamentals

August 2016 to August 2019

 

DoD IA Boot Camp Certification

August 2016 to Present

I have successfully completed the FedVTE - DoD IA Boot Camp 12 Hours training course.